Pros 
Cons Riding High: A Look at Maxicab - Singapore Maxicab's Reputation
Maxicab - Singapore Maxicab, operating from Yishun, has carved a strong reputation within Singapore's transportation scene. With a solid 4.7 out of 5 rating, it’s clear many customers have had positive experiences. The service specializes in maxi cab and minibus bookings catering to diverse needs, from airport transfers to hourly services. The readily available contact number at +65 9663 3585 is a crucial element in their customer service approach. Located at Yishun Ring Rd, Singapore 760240, the company boasts consistently long opening hours (7 AM - 11:30 PM daily), offering unparalleled accessibility for booking and ride requests. This accessibility aligns with the frequent praise for quick confirmations and proactive follow-ups, as highlighted by several reviewers.
Testimonials: Why Customers Love Maxicab - Singapore Maxicab
The heart of Maxicab's positive standing lies in the genuine feedback from satisfied customers. Numerous testimonies underscore the consistent quality of service:
- Exceptional Driver Courtesy & Safety: Carl, a standout driver, receives repeated commendation. Reviewers repeatedly praise his politeness, helpfulness, safe driving style and pristine vehicle cleanliness. Many single him out by name as a key reason for their positive experience.
- Seamless Airport Transfers: RBS Maxi Cab (a brand name associated with Maxicab-Singapore Maxicab) is frequently chosen for efficient and convenient airport transfers to and from Changi Airport. The ability to accommodate last-minute time adjustments is a significant advantage for travellers.
- Group Travel Ease: The service is highly regarded for handling group bookings, as evidenced by the praise for Carl’s transportation of a group of 13 overseas visitors for six days. His promptness, cleanliness, and willingness to accommodate short-notice changes were key factors.
- Proactive Communication: Many reviewers highlight the excellent communication via WhatsApp leading up to and during trips, demonstrating a commitment to customer reassurance and coordination. This proactive approach, particularly with baggage considerations like the 10 checked bags mentioned, enhances the overall experience.
- Family-Friendly Service: A particular highlight is the service’s suitability for families with young children. The team’s patience and child-friendly demeanor set them apart, particularly for temple visits and restaurant outings. The hourly service is recognised as comfortable for this type of usage.
Addressing Concerns: Acknowledging the Negative Feedback
While overwhelmingly positive, it's important to honestly address instances of negative experiences reported. One review explicitly warns against the company, alleging a preordered and paid-for service that was ultimately unfulfilled, with no driver allocated and unanswered calls. This serious allegation underscores the potential for operational issues and highlights the need for robust booking confirmation and driver allocation processes. The remaining reviews are high in praise, but the lone complaint serves as a critical reminder for Maxicab - Singapore Maxicab to prioritize reliability and responsiveness to ensure all bookings are honoured and customer satisfaction is maintained. Focusing on clear communication channels, and providing alternatives or immediate refunds when issues arise, can mitigate such incidents and protect the company’s reputation.
Booking & Accessibility: Getting in Touch with Maxicab - Singapore Maxicab
Securing a ride with Maxicab - Singapore Maxicab is designed to be straightforward. Here's a breakdown of how to connect and book:
- Phone: The primary contact is +65 9663 3585. Direct phone calls provide the opportunity for immediate booking and clarification.
- Location: The physical address is Yishun Ring Rd, Maxicab - Singapore Maxicab | Minibus Booking | Book Maxicab | RBS | Maxicabrbs | MaxicabRBS | Maxicab RBS, Singapore 760240.
- Availability: The extensive operating hours (7 AM - 11:30 PM daily) ensure accessibility throughout the week.
- Booking Flexibility: While highlighted within testimonials, explore options for last-minute adjustments and specific requirements (e.g., child-friendly transport, hourly service) to ensure your needs are fully met.
- Communication Preferences: Given the positive feedback regarding WhatsApp communication, initiating contact through this platform may be a beneficial approach for booking and pre-trip coordination.