Pros 
Cons A Smooth Ride, Sometimes: The Leo Maxicab & Travels Services Experience
Leo Maxicab & Travels Services, located in Yishun, Singapore, boasts a stellar 4.6-star rating based on user reviews. Offering 24/7 availability (4 AM – 12 AM daily), this transportation service specializes in Maxicab rides, seemingly catering particularly well to families and groups traveling with luggage. Numerous reviewers highlight the spaciousness of their vehicles, the politeness of their drivers, and the overall comfort provided. Many praise the ability to fit luggage easily, feeling they received “VIP treatment” with ample space and a hassle-free experience. Early feedback frequently mentions prompt arrivals and comfortable journeys, setting a positive tone for potential customers. Let’s delve into comprehensive overview of the experiences reported.
The Good: Spacious Comfort and Courteous Service
The recurring theme within positive reviews paints a picture of a reliable and premium transportation option. Here’s a breakdown of what users love about Leo Maxicab & Travels Services:
- Spacious Interiors: Multiple reviews specifically highlight the generous space within the Maxicabs, a key benefit for families, groups, and those with significant luggage. Customers emphasize the absence of feeling cramped.
- Polite and Attentive Drivers: Drivers are consistently described as courteous, helpful, and professional. They're often praised for their assistance with luggage handling and ensuring passenger comfort throughout the journey.
- Exceptional Value: Several users compare Leo Maxicab & Travels Services favorably to other taxi services, touting its competitive pricing, especially considering the larger vehicle size.
- Relaxing Travel Experience: Cleanliness and comfortable seating, along with effective air conditioning, contribute to an overall relaxing and enjoyable ride, particularly beneficial in Singapore’s heat and humidity.
- Ideal for Families: Customers with children specifically appreciate the added space and comfort provided for their families, making trips more enjoyable. Specific mentions include kids having "enough space to stretch out."
“I’ve tried other taxi services in the past, but this Maxicab has raised the bar with its spacious seating, attentive driver, and unbeatable price.” - Verified Customer
The Concerns: Navigating Inflexibility and Hidden Charges
Despite the many positive experiences, a significant number of recent reviews express serious concerns regarding Leo Maxicab & Travels Services' policies and operational practices. These concerns revolve primarily around inflexibility, unexpected charges, and a perceived lack of transparency.
- Inflexible Scheduling: One reviewer details a frustrating experience attempting to adjust their hourly booking by only 30 minutes. The company refused the change, citing a rigid schedule, and requiring the purchase of an additional hour, even though the trip duration remained unchanged.
- "Waiting Charge" & "Extend Charge": A worrying trend of additional charges has been reported. A "waiting charge" is allegedly applied for delays in reaching the pickup point, especially when assisting elderly passengers, and an "extend charge" kicks in for any time exceeding the booked duration, even by mere minutes.
- Double Standards & Lack of Communication: The same reviewer noted a pattern of “double standards,” where policies appear negotiable after booking but are strictly enforced beforehand. The lack of upfront communication about these potential charges is a major point of frustration.
- Deposit Dispute: Customers are advised to meticulously retain screenshot evidence of their payment as the company may not readily reference previous booking agreements or conversations when addressing deposit-related issues.
- Internal Issues: Complaints attest to poor internal communication within the company, contributing to inconsistent application of policies.
| Charge Type | Description | Customer impact |
|---|---|---|
| Waiting Charge | Applied for delays in reaching the pickup point. | Unexpected expense, especially when assisting those with mobility issues. |
| Extend Charge | Applied for exceeding the booked time, even by a few minutes. | Can significantly increase the fare, leading to shock and frustration. |
Key Takeaways and Recommendations for Booking
Based on the mixed reviews, here's a summary of essential considerations before booking with Leo Maxicab & Travels Services:
- Be Extremely Clear About Timing: Ensure your pickup and drop-off times are precise and allow ample buffer for potential delays. Don't attempt to adjust bookings unless you are prepared to accept additional charges.
- Inquire About All Potential Charges: Proactively ask about waiting charges, extend charges, and any other fees not directly outlined in the initial quote. Document these conversations.
- Keep Payment Records: Save screenshots of your booking confirmation and payment receipts as proof of agreement.
- Factor in Buffer Time at the End of the Booking: To avoid unexpected "extend charges," plan to exit the vehicle before your agreed-upon end time.
- Consider Alternatives: While the spaciousness and courteous drivers are highly valued, weigh these benefits against the potential for inflexible policies and hidden costs. Explore other transportation options to ensure a stress-free experience.
Contact Information:
- Phone: +65 8061 0024
- Address: 360 Yishun Ring Rd, #02-1630 Leo Maxicab & Travels Services, Yishun Jasmine, Singapore 760360
- Opening Hours: 4 AM – 12 AM Daily (Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday)