Pros 
Cons Navigating the Strides Premier Experience: A Mixed Bag of Reviews
Strides Premier Pte Ltd currently holds a rating of 2.70 out of 5, reflecting a wide spectrum of customer experiences. Based in Tampines, Singapore, and reachable at +65 6555 8888, the service primarily caters to taxi transportation. While they boast wheelchair accessibility, several reports highlight inconsistencies in driver conduct and service quality, dramatically impacting customer satisfaction. The address is 23 Changi South Ave 2, Strides Premier Pte Ltd, Singapore 486443. Their opening hours are, unfortunately, unavailable in the provided data, which adds to the overall challenge in assessing service accessibility.
Shaky Ground: Safety Concerns and Driver Behaviour
The most recurring and concerning theme in the reviews revolves around safety and driver professionalism. Several incidents paint a worrying picture of reckless driving and concerning attitudes.
Here's a breakdown of the safety-related concerns raised:
- Dangerous Driving: Multiple reviewers describe drivers exhibiting erratic behaviour, including speeding, aggressive braking, slow and “creepy” driving, and cutting lanes without signaling. One incident involved a taxi reversing into a pedestrian without checking.
- Distracted Driving: A driver was caught using a handheld phone while driving in heavy rain, nearly causing a collision.
- Hostile Attitude: One passenger reported feeling "unsafe in a hostile way" during a nighttime ride, linking the driver's behavior to a potential lack of trust in both the driver and the company.
- Route Deviation & Disregard for Passenger Requests: One driver deliberately took a longer route despite multiple requests to follow the shortest path, resulting in significant delays and frustration.
- Queue Jumping: A driver blatantly disregarded a queue at a hospital, allowing another passenger to board before those who had been waiting.
These incidents raise serious questions about driver screening, training, and accountability within Strides Premier Pte Ltd. The reported lack of driver response to safety concerns (e.g., walking away after a near-miss) further exacerbates the problem.
Unexpected Positives: Instances of Exceptional Service
Despite the prevalent negative feedback, some reviewers shared remarkably positive experiences showcasing the potential for outstanding service when things go right.
- Lost & Found Success: One passenger lost a pouch in a taxi and received swift and unexpected resolution. Strides Premier contacted the driver, who promptly delivered the pouch within 15 minutes. This story stands out as an exceptional example of proactive problem-solving and customer care.
- Punctuality and Updates: Another reviewer praised a driver’s punctuality and provision of live location updates.
These instances highlight the importance of consistent training and a strong emphasis on customer-centricity within Strides Premier Pte Ltd—traits that seem currently unevenly distributed across their driver base.
Financial Discrepancies and Airport Knowledge Gaps
Beyond safety and attitude, some reviews raise concerns regarding billing practices and driver knowledge, particularly when it comes to airport drop-offs.
- Scam Allegations: One reviewer alleged a driver attempted to overcharge them by falsely claiming the card machine was unavailable and forcing a cash payment.
- Airport Navigation Challenges: A passenger reported that a driver unfamiliar with the Seletar Airport drop-off point required directions, a concerning oversight for a company offering airport taxi services. This highlights a potential gap in driver training and familiarity with key locations.
- Bag Assistance: One passenger noted the driver didn't assist with luggage and that the tax didn’t offer to put bags in the trunk.