Prime taxi

Prime taxi: A Cautionary Tale of Safety and Service in Singapore

In the bustling streets of Singapore, Prime taxi is a name that promises comfort and convenience, but lurking beneath the surface are stories of safety and service that warrant caution.

Call Now Website Google View Location

Prime taxi Photos

Services offered by Prime taxi

🏙️ See more taxi services in pioneer
Pros icon Pros Cons icon Cons
Yen Sim Thong is an exceptional driver, punctual, polite, and informative about Singapore's culture, food, and history. Overall poor service with a low rating of 2.1, indicating widespread dissatisfaction.
Great service provided by Yen Sim Thong during an emergency situation, showing care and compassion. Drivers have been reported as rude, aggressive, and dishonest, with complaints about overcharging and taking longer routes.
Some customers have had positive experiences with specific drivers, highlighting their professionalism. Lack of response from the company regarding customer feedback and lost items, with inadequate after-hours support.
Dangerous driving reported by multiple customers, raising serious safety concerns.
Inconsistent service quality, with some drivers displaying negative attitudes towards short trips.

A Storm of Complaints: Recurring Issues Plague Prime Taxi

Prime Taxi currently holds a dismal rating of 2.10 out of 5, reflecting a significant volume of concerning customer feedback. A recurring theme points to dishonest practices by certain drivers, specifically regarding fare manipulation and route selection. Several customers allege that Prime Taxi drivers deliberately choose the longest routes, artificially inflating the fares. One reviewer highlighted how a trip from the Singapore Zoo to Orchard Road cost them $40, compared to the $25 typically charged by CDG Zig. Another reported being charged $61.73 for a direct airport run with no traffic, far exceeding previous trips with traffic. A disturbing pattern emerges: drivers allegedly prevent passengers from reviewing the route breakdown before processing payments via Eftpos, providing hastily scribbled, incomplete receipts. The lack of transparency and accountability surrounding fare calculations is a major point of contention.

"Absolute disgraceful company. I was picked up from 1 Marina Bay and taken to the airport with no traffic. The driver charged me $61.73 which was double the cost I got charged when I went into the city with traffic. He did not allow me to see the route expense and just plugged the total straight into the Eftpos machine... Terrible rude driver, very aggressive and the last time I'll get a taxi in Singapore."

Furthermore, one reviewer specifically identified a driver "with long beard and middle eastern appearance" driving a black Toyota Camry (license plate SHD2121) as being particularly problematic and worthy of caution.

Safety Concerns: Dangerous Driving and Reckless Behavior

Beyond fare discrepancies, a worrying number of reviews raise serious concerns regarding driver safety and driving practices. Multiple customers reported experiencing dangerously aggressive and reckless driving by Prime Taxi drivers. This includes tailgating, speeding, abrupt lane changes, and cutting off other vehicles. One particularly alarming account described a near-miss incident involving a motorcyclist near Changi Airport, attributing the dangerous behaviour to the driver's constant lane changes and speeding. A customer expressed profound fear for their mother’s safety when the driver ignored requests to slow down, instead accelerating and stating his vast experience made such behaviour acceptable. It’s clear that a minority of drivers present a genuine risk to public safety, demanding immediate investigation and corrective action.

"This driver SHD2121 almost killed me and a motorcyclist near Changi Airport. He was in and out of lanes, speeding, cutting."

Safety Concerns Reported Frequency
Speeding High
Tailgating Medium
Reckless Lane Changes High
Ignoring Requests to Slow Down Medium
Dangerous Driving Overall High

A Diamond in the Rough: Praise for Exceptional Drivers & Service Interactions

Despite the overwhelming negativity, a few reviews highlight exceptionally positive experiences with specific Prime Taxi drivers. Yen Sim Thong receives repeated, glowing praise for his punctuality, politeness, and extensive knowledge of Singaporean culture, food, and history. One customer recounted how Yen Sim Thong provided compassionate transportation during an unforeseen surgical emergency, offering quick and reliable service with genuine care. This demonstrates that while issues are present, Prime Taxi does have the potential to deliver exceptional service when staffed by dedicated and empathetic drivers. These positive experiences offer a glimmer of hope amid the widespread complaints.

"We had the pleasure of being introduced to Yen Sim Thong a driver for Prime Taxi. He was punctual, polite and very informative, we learnt so much about Singapore’s culture, food and history. Yen Sim Thong is an exceptional driver and I highly recommend his services."

Customer Support & Lost Item Frustrations: A System in Need of Overhaul

Several reviewers voiced frustration with Prime Taxi's customer support and handling of lost items. A recurring grievance is the lack of after-hours support, with the hotline only operating during standard business hours. Customers who have lost items report a cumbersome system requiring email submissions and prolonged wait times for a response, leaving them feeling helpless and unsupported during urgent situations. One individual described the situation as reflecting a “third world” standard of service and lamented the inability to even track a completed journey. The inability to resolve issues promptly, especially regarding lost belongings or accidents, significantly negatively impacts customer satisfaction. A 24/7 hotline is deemed crucial for a taxi service operating around the clock.

"I lost an item in a Prime Taxi and was extremely disappointed with the lack of after-hours support…A 24/7 hotline is necessary for a company with taxis operating around the clock. Please improve your customer service."

Frequently Asked Questions About Prime Taxi Services in Singapore

What should I do if I had a bad experience with Prime Taxi?

If you encounter a negative experience with Prime Taxi, it is advisable to document the details, including the driver's information and the circumstances of the ride. You can then submit your feedback directly to the company through their official contact methods. While responses may vary, sharing your experience helps Prime Taxi improve their services and address any issues with their drivers.

How can I contact Prime Taxi for assistance?

To reach Prime Taxi for any inquiries or assistance, you can call their hotline at +65 6898 2000. However, be aware that their customer service may not be available 24/7, which can lead to delays in response. For non-urgent matters, you may also consider emailing them, but expect a wait for a reply. It's essential to have your details ready when contacting them for a smoother experience.

What are the payment methods accepted by Prime Taxi?

Prime Taxi typically accepts various payment methods, including cash and credit/debit cards. However, experiences may vary depending on the driver. Some customers have reported issues with receiving proper receipts or being charged unexpectedly high fares. It's advisable to confirm the payment method with the driver before starting your journey to avoid any misunderstandings.

Is there a lost and found service for items left in Prime Taxis?

Prime Taxi does have a lost and found service, but customers have reported difficulties in retrieving lost items. The hotline operates only during office hours, which can be inconvenient for urgent situations. If you lose something in a Prime Taxi, it's best to contact them as soon as possible, but be prepared for potential delays in their response and resolution process.

What can I expect regarding driver behavior with Prime Taxi?

Experiences with Prime Taxi drivers can vary significantly. While some drivers are praised for their professionalism and knowledge, others have been reported to exhibit rude or aggressive behavior. If you encounter a driver who makes you feel uncomfortable or unsafe, it's important to prioritize your safety and report the incident to Prime Taxi for further action.