Pros 
Cons Riding Highs & Harrowing Lows: A Look at Maxi Cab's Service
Maxi Cab, a Jurong West-based transportation service specializing in 7-13 seater maxi cabs, airport transfers, and minibus hires, currently maintains a rating of 4.4 out of 5. Operating 24/7, the company caters to diverse needs with a wide array of facilities including wheelchair accessibility (entrance, parking, restroom, and seating), LGBTQ+ friendliness, and a transgender safespace. Onsite services are available, and ample parking options exist (free street & garage, paid street & garage, and on-site parking). However, recent customer feedback reveals a mixed bag of experiences, highlighting both exceptional service and concerning professionalism issues. The company’s phone number is +65 8233 8628. Their address is 559 Jurong West Street 42, #04-483, Singapore 640559.
The Good: Punctuality, Comfort, and Value
Many users have lauded Maxi Cab for its positive attributes. Several reviews consistently praise the service's reliability, spaciousness, and comfortable amenities.
- Airport Transfers: Numerous customers specifically highlight the excellent airport transfer service, citing clear communication, especially via WhatsApp updates from drivers upon landing. This proactive messaging streamlines the pickup process significantly.
- Vehicle Quality: The vehicles themselves are frequently mentioned as clean, well-maintained, and even smelling “like a new car, even smoke-free.” This contributes to a pleasant and hygienic ride experience.
- Driver Friendliness and Accommodation: Several accounts emphasize the professionalism and friendliness of the drivers. One reviewer noted a driver's thoughtfulness in playing children's entertainment, keeping kids engaged and quiet during the journey. Drivers were also described as accommodating of special requests and helpful with luggage.
- Competitive Pricing: A significant number of customers found Maxi Cab’s pricing to be more competitive than other services they contacted, particularly when needing to transport bulky items like bicycles.
- Alphard Service Recommendation: A specific call-out is made for the Alphard service, highly recommended for comfortable and well-organized travels.
- Prompt Response & 24/7 Availability: The speed of booking responses and their constant availability are noteworthy benefits.
Where Things Go Wrong: Reliability and Professionalism Concerns
Despite the many positive testimonials, a recurring theme in the reviews is a worrying lack of consistency and instances of unprofessional behavior. This section outlines the more concerning issues reported by customers.
- Unreliable Practices & Driver Integrity: The most serious complaint involves drivers, like Ateng, allegedly charging amounts exceeding the agreed-upon fare. This highlights a potential breach of trust and unprofessional conduct. The review specifically notes the distress caused to important overseas guests.
- Lack of Communication & Responsiveness: The disappointing lack of response from a person-in-charge, identified as Fadly, when questioned about the overcharging underscores a failure in customer service accountability.
- Accessibility Issues & Lack of Proactive Planning: One critical review details an issue where a maxi cab couldn't access a condo’s basement due to height restrictions. The driver’s dismissive response and failure to inquire about this detail upfront was heavily criticised. This points to a lack of planning and client consideration.
- Inconsistent Service Quality: The stark contrast between glowing praise and scathing criticism indicates an inconsistency in service quality, leaving customers uncertain of what to expect.
A Balancing Act: Can Maxi Cab Deliver Consistent Excellence?
The reviews paint a complex picture of Maxi Cab | Maxicab Singapore. While many customers have experienced positive and memorable journeys, the recurring concerns regarding driver integrity, communication, and proactive planning cannot be ignored. The company’s diverse facilities and 24/7 operation are strong selling points, but addressing the reported instances of unprofessionalism is crucial for maintaining a consistently high standard. For potential customers, it’s advisable to clearly confirm and document pricing agreements beforehand, inquire about vehicle clearance for restricted access areas, and carefully weigh these reviews when deciding whether to book with Maxi Cab. Customer service improvements, along with stricter driver training and accountability, seem essential for Maxi Cab to solidify its reputation as a truly exceptional minibus service in Singapore.