Pros 
Cons A Solid 4.3: Limo Taxi Cab's Strengths and Areas for Improvement
Limo Taxi Cab, based in the Central Area of Singapore at 46 S Bridge Road, has garnered a respectable 4.3-star rating. The company provides a 24/7 limousine service, a significant perk for travellers arriving at any hour or needing transportation for late-night events. Contact them at +65 6535 3534. While the service's online booking system has limitations (explained further below), the commitment to round-the-clock availability is a major draw. Feedback consistently highlights punctuality and helpfulness from their drivers, creating a generally positive experience and showcases Limo Taxi Cab's reliability. This makes it a viable option for both individual travellers and small groups requiring comfortable and dependable transportation within Singapore.
Navigating the Booking Process: Online vs. Phone
The booking process for Limo Taxi Cab presents a unique structure. While the company offers online booking, it’s not a fully functional, payment-integrated system. Here's a breakdown of what to expect:
- Online Booking: You can initiate a booking request online. However, you won’t be able to finalize the payment through this channel.
- Phone Confirmation & Payment: To complete your booking and arrange payment, you must call the customer service hotline (+65 6535 3534). The hotline staff will match you with a driver and confirm the final cost, including any adjustments.
- Price Discrepancies: Customer reviews indicate occasional price differences between the online quote (around $55) and the final price quoted over the phone (around $65). This inconsistency warrants clarification from Limo Taxi Cab to ensure transparency and avoid potential surprises. The company should consider streamlining this process.
| Feature | Online Booking | Phone Booking |
|---|---|---|
| Initiation | Yes | Yes |
| Payment | No | Yes |
| Price Accuracy | Potentially Inaccurate | Final Price |
| Speed | Potentially Slower (due to follow-up call) | Faster |
Driver Excellence & Practical Support
A recurring theme in customer reviews praises the drivers employed by Limo Taxi Cab. Their professionalism and willingness to assist with luggage are consistently mentioned as positive aspects of the service.
- Punctuality: Multiple reviews emphasize the drivers' timeliness, assuring clients that they arrive as scheduled.
- Luggage Assistance: Drivers proactively help with loading and unloading luggage, a welcome convenience, especially for travellers with heavy bags or groups.
- Vehicle Accuracy: There have been instances where the vehicle number provided during the booking process wasn't entirely accurate. However, this didn’t seem to significantly impact the overall experience, as drivers still arrived on time and as arranged.
- Overall Impression: Customers describe the driver service as "very good" and express appreciation for the helpfulness and professional conduct of Limo Taxi Cab's drivers.
International Perspectives & Potential Improvements
The reviews showcase a diverse range of client experiences, including both English and Mandarin feedback. One review specifically highlights trying to book online without success due to a lower displayed price but ultimately being charged a higher amount after a phone call.
"我在网上订不到车，因为价钱在低价位55元，只好打电话定，是65元。很快就到了。" (Translation: "I couldn't book online because the price was low at 55 yuan, so I had to call and it was 65 yuan. It arrived quickly.")
This suggests the need for:
- Clearer Pricing Transparency: Ensuring online prices accurately reflect the final cost.
- Improved Online Booking Functionality: Exploring the possibility of integrating payment options into the online booking system to enhance user experience and customer efficiency.
- Multilingual Support: Considering offering multilingual customer service to better cater to a wider range of international visitors, given the significant tourist population in Singapore.