Pros 
Cons Navigating the Storm: Customer Complaints & Concerns
Comfort Transportation Pte Ltd, operating from Bishan, Singapore, currently holds a rating of 3.00. Several recent customer experiences paint a picture of inconsistent service, with a notable concentration of complaints regarding driver behavior and fare discrepancies. A recurring theme revolves around a lack of professionalism and a concerning attitude from some drivers. One passenger detailed a particularly distressing incident where the driver, registered as NG Ax Hxxx (SHC8534M, trip 5621764071), demanded they cross the road to board, reacted poorly to requests for inconvenience with young children, and subsequently subjected them to verbal abuse, including inappropriate comments about parenting and suggesting they utilize public transport instead. This account underscores a significant concern regarding driver sensitivity and adherence to acceptable conduct. Another traveler shared a negative experience of a driver refusing service to a family of four in the rain, highlighting a breakdown in basic customer service and potentially impacting Singapore’s tourism image. The incident showcases a disregard for providing a basic level of service and a lack of empathy for passengers in need.
Fare Follies & Pricing Perplexities
Beyond behavioral issues, a considerable number of reviews express concerns about fare transparency and potential price gouging. One customer reported a seemingly exorbitant fare of $41.03 for a relatively short distance (29.10km) between Bugis Junction and Choa Chu Kang, citing discrepancies between the initially displayed fare ($27.20) and the final charge including surcharges. The breakdown of charges – city area surcharge, peak hour surcharge, administrative fees, and GST – raised suspicions of unfair pricing practices. Another passenger highlighted ongoing issues with drivers taking unnecessarily long routes due to a lack of familiarity with the area, resulting in increased fares and wasted time. These instances suggest a need for greater clarity regarding fare calculations and driver route optimization.
“We were really shocked to see the taxi fare price from bugis junction to choa chu kang with total of 29.10km, it cost us $41.03. As the price was shown $27.20, with additonal of city area sur $3, peak hour $6.80, admin charge $3.70, gst con admin $0.33. We felt cheated by the taxi driver.” - Anonymous Customer
| Charge Type | Amount |
|---|---|
| Initial Fare | $27.20 |
| City Area Surcharge | $3.00 |
| Peak Hour Surcharge | $6.80 |
| Admin Charge | $3.70 |
| GST & Admin | $0.33 |
| Total | $41.03 |
Driving Discomfort & Safety Concerns
Several passenger reviews mention disconcerting driving habits, raising concerns about passenger comfort and safety. One recurring complaint focuses on drivers exhibiting jerky acceleration and braking, particularly those operating hybrid vehicles. This erratic driving style is reported to cause discomfort, motion sickness, and potentially pose a risk to other vehicles on the road. Another review details reckless and impatient driving, expressing significant unease and highlighting the appeal of private hire services as a safer and more comfortable alternative. The anecdote relating to luggage being left behind demonstrates a further lapse in professional conduct and a lack of responsibility.
Accessibility & Missed Opportunities
While Comfort Transportation Pte Ltd advertises wheelchair accessible parking, several interactions detailed in the reviews suggest a disconnect between advertised facilities and passenger experience. The refusal of service at the Night Safari to a family seeking transport to a nearby train station, despite the station being a common and essential travel hub, exemplifies a missed opportunity to provide a helpful and accessible service. The lack of English proficiency exhibited by one driver further hampered communication and overall accessibility for international visitors. This illustrated that even with mobility accessibility options available, other crucial elements of accessibility like language and willingness to assist are lacking.